Period
Last 30 days
68%
AI Resolution
1,284
Conversations
12
Pending
1,196
Closed
9
Active
4.5
Satisfaction
Resolution
68%
resolved
Handoff Reasons
Intents (top 5)
Volume (last 30 days)
Human Agents
DS
142 closed
AT
98 closed
LG
76 closed
SR
54 closed
CM
31 closed
Sentiment — AI vs Human
AI
Human
Positive
Neutral
Negative
AI Analysis — Period Summary
Auto-generatedWhat's working
High autonomous resolution68%
The AI resolved most conversations without human intervention.
Solid satisfaction4.5/5
Customers rated the support positively.
Needs attention
Afternoon handoff peaks12 pending
Agent requests rise during peak hours.
Time to close—
Some conversations stay active longer than expected.